Seeing the message “We Weren’t Able to Show Your Payroll Info” in QuickBooks Online can be frustrating, especially when employees are waiting on paystubs or you need payroll data urgently. This guide walks through practical fixes in a simple way so you can quickly restore access, keep your team informed, and reduce downtime.

What This Payroll Error Really Means

When QuickBooks Online shows “We Weren’t Able to Show Your Payroll Info,” it usually indicates a problem with how your payroll data is loading, rather than the data actually being gone. In many cases, the information is still safe in your account but blocked by technical issues such as browser glitches or connectivity problems.

This error commonly appears when employees try to view paystubs in Workforce or when you attempt to review payroll reports inside QuickBooks Online. Understanding that the data is typically intact can help reduce panic and keep you focused on fixes that actually work.

Common Reasons Behind the Error

Several everyday issues can trigger the “We Weren’t Able to Show Your Payroll Info” message in QuickBooks Online. Knowing these causes helps you pick the right solution faster and avoid repeating the same problem.

• Unstable or slow internet connection.

• Cache and cookies stored in the browser interfering with QuickBooks pages.

• Outdated or incompatible web browser.

• Login issues with Workforce or your Intuit account.

• Problems with employee invitations or access settings.

If you are unsure which of these is affecting your setup, you can always speak with a payroll expert at +1-866-408-0444 for quick guidance.

First Things to Check

Before diving into advanced fixes, it helps to rule out a few simple issues that often resolve the error quickly. These checks are fast and safe for your data.

Verify Your Internet and Device

Start by making sure your internet connection is stable and not dropping in and out. Try loading other websites or running a quick speed test to confirm that your connection can handle cloud-based apps like QuickBooks Online.

If everything else loads slowly or times out, restart your router or switch to a different network and then try viewing your payroll info again. If the error persists and payroll access is time-sensitive, consider calling +1-866-408-0444 for real-time assistance.

Restart Your Computer and Browser

Temporary system glitches can stop pages from loading correctly. Restart your computer to clear out background processes, then reopen your browser fresh and sign back into QuickBooks Online.

After logging in again, navigate to Payroll or Workforce and check if “We Weren’t Able to Show Your Payroll Info” still appears. If it does, move to the browser-focused fixes below.

Browser Fixes That Often Work

Because QuickBooks Online runs entirely in a browser, many payroll display errors come down to browser settings or stored data. The next steps focus on cleaning that up.

Use a Private or Incognito Window

A private or incognito window runs without using your usual stored cookies and cache, which can help bypass conflicts that trigger the error. Open a private window in your browser, sign in to QuickBooks Online or Workforce, and then try accessing payroll data again.

If the message “We Weren’t Able to Show Your Payroll Info” disappears in incognito mode, it’s a strong sign that your normal cache or cookies are corrupted. You can then safely move on to clearing them.

Clear Cache and Cookies

Over time, cached files and cookies can become outdated or damaged and start blocking pages from loading correctly. Clearing them forces the browser to download fresh files from QuickBooks Online.

After clearing cache and cookies, close your browser completely, reopen it, and sign in again. Check the paystubs or payroll reports one more time. If this step feels too technical or you worry about losing saved settings, you can get step-by-step guidance by calling +1-866-408-0444.

Switch or Update Your Browser

QuickBooks Online works best on current versions of major browsers like Google Chrome, Microsoft Edge, Firefox, or Safari. If you are using an older browser or one that is no longer updated, that alone can cause the payroll info error.

Try switching to a different supported browser or updating your existing one to the latest version. Then, log in again and see if the “We Weren’t Able to Show Your Payroll Info” message is gone.

Workforce and Employee Access Checks

If the browser fixes do not resolve the issue, the problem may be related to account permissions or Workforce setup, especially if employees are unable to view paystubs.

Confirm Workforce Login Details

If employees see “We Weren’t Able to Show Your Payroll Info” when signing into Workforce, ask them to confirm that they are using the correct email address and password for their Intuit account. If they have multiple emails, they may be signing in with one that is not linked to Workforce.

Encourage them to reset their password if they are unsure. Once logged in correctly, they should navigate to the Paychecks or Payroll section to check if their information is visible.
Read Also:- QuickBooks Workforce Login

Reinvite Employees If Needed

Sometimes, the original Workforce invitation may not have been accepted correctly or may have expired. In this case, you may need to reinvite the affected employee from within QuickBooks Online.

After sending a fresh invitation and having the employee accept it from their email, ask them to sign in again. If they still see “We Weren’t Able to Show Your Payroll Info,” consider walking through the earlier browser steps with them or having them contact a specialist directly at +1-866-408-0444.

When to Reach Out for Expert Help

If you have checked your internet, cleaned your browser, updated your software, and confirmed Workforce access but still cannot get past the “We Weren’t Able to Show Your Payroll Info” message, it may be time for deeper troubleshooting.

Complex issues such as account-level configuration errors, hidden conflicts between user roles, or background sync problems often require a trained QuickBooks technician. To avoid wasting time guessing, you can connect with a knowledgeable professional at +1-866-408-0444 and have them walk you through tailored steps for your specific setup.

Frequently Asked Questions

Why does QuickBooks say “We Weren’t Able to Show Your Payroll Info”?

This message usually appears when QuickBooks Online or Workforce cannot properly load payroll data due to browser issues, connectivity problems, or access misconfigurations.

Is my payroll data lost when this error appears?

In most cases, your payroll data is still safe in your QuickBooks account. The error typically reflects a viewing or loading issue rather than missing or deleted data.

Can employees still get their paystubs if they see this error?

Employees may be blocked from viewing paystubs until the issue is fixed. Once the browser or access problem is resolved, they should be able to sign into Workforce and see their paychecks normally.

Who can I contact for help with this payroll error?

If you continue to see “We Weren’t Able to Show Your Payroll Info” after trying the steps above, you can speak with a payroll specialist at +1-866-408-0444 for hands-on guidance.

Ready to Get Your Payroll Info Back?

If this error is slowing down payroll, do not wait for it to fix itself. Use the steps above to refresh your browser, verify Workforce access, and restore visibility into your payroll data. And whenever you need extra help or want a specialist to walk through the process with you, you can easily connect at +1-866-408-0444 for quick, professional assistance.